Privacy Policy

1. Who We Are

LuckyPulse is operated as a free-to-play social entertainment platform available to adults aged 18 and over in Australia. We do not offer any form of real-value activity. Our registered correspondence address is:

LuckyPulse Entertainment
Level 8, 101 Collins Street
Melbourne VIC 3000, Australia
Email: [email protected]

2. Information We Collect

We collect only what is necessary to operate and improve the platform:

2.1 Information You Provide Directly

• Contact form submissions: name, email address and your message when you reach out to our support team.
• Age verification response: we record your confirmation that you are 18 or older (stored locally in your browser via sessionStorage — no server-side storage).

2.2 Information Collected Automatically

• Cookies and local storage: session data, cookie consent status. See our Cookie Policy for full details.
• Log data: standard web server logs may include your IP address, browser type, pages visited and timestamps. Used for security and performance monitoring only.
• Device information: browser version, operating system, screen resolution — collected anonymously for compatibility purposes.

2.3 Information We Do NOT Collect

• Payment or financial information — LuckyPulse is completely free and processes no transactions.
• Government-issued ID or identity documents.
• Sensitive personal information as defined under the Australian Privacy Act 1988.
• Game scores or session data — all game state exists only in your browser.

3. How We Use Your Information

We use the information we collect to:

• Operate, maintain and improve the LuckyPulse platform.
• Respond to your support enquiries and contact form messages.
• Ensure compliance with our 18+ age restriction.
• Monitor platform security and prevent abuse.
• Analyse usage patterns (aggregated and anonymised) to enhance user experience.
• Comply with applicable Australian laws and regulations.

We do not use your data for targeted advertising, profiling, or sale to third parties.

4. Legal Basis for Processing

We process personal information under the following lawful bases:

• Legitimate interests: operating a safe and functional platform, fraud prevention, platform security.
• Consent: placing non-essential cookies (you can withdraw consent at any time via your browser settings).
• Legal obligation: retaining records as required by Australian law.
• Contract: responding to your enquiries and support requests.

5. Cookies

LuckyPulse uses a minimal number of cookies. We do not use advertising or tracking cookies. For a full breakdown, please visit our Cookie Policy.

You can control and delete cookies via your browser settings at any time. Disabling cookies may affect some functionality of the platform.

6. Data Sharing and Third Parties

We do not sell, rent or trade your personal information. We may share limited data only in the following circumstances:

• Service providers: trusted third-party providers who assist with hosting and technical infrastructure, bound by strict confidentiality agreements.
• Legal requirements: if required by law, court order or government authority in Australia.
• Business transfers: in the event of a merger or acquisition, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

No personal data is transferred outside Australia without adequate safeguards in place.

7. Data Retention

We retain personal information only for as long as necessary:

• Contact form data: retained for up to 24 months, then securely deleted.
• Server log data: retained for up to 90 days for security purposes.
• Cookie/session data: managed by your browser; session cookies expire when you close your browser.

8. Data Security

We implement appropriate technical and organisational measures to protect your information, including:

• HTTPS encryption for all data in transit.
• Access controls limiting who can access personal data internally.
• Regular security reviews of our infrastructure.

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but take all reasonable steps to protect your information.

9. Your Rights Under Australian Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access: request a copy of the personal information we hold about you.
• Correction: request correction of inaccurate or outdated information.
• Complaint: lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have handled your data improperly.
• Deletion: request deletion of your personal data (subject to legal retention obligations).

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Children's Privacy

LuckyPulse is strictly for adults aged 18 years and over. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected data from a minor, we will delete it immediately. If you believe a minor has accessed our platform, please contact us at [email protected].

11. Links to Third-Party Sites

Our platform contains links to responsible gaming organisations (GambleAware, NCPG, Gamblers Anonymous). These are independent organisations with their own privacy policies. We are not responsible for their content or data practices. We encourage you to review their policies when visiting those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page will always reflect the most recent revision. Continued use of LuckyPulse after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us:

• 📧 Email: [email protected]
• 📝 Contact form: Contact page
• 📍 Address: Level 8, 101 Collins Street, Melbourne VIC 3000, Australia

We aim to respond to all privacy-related enquiries within 30 days.